We deliver digital strategy development, solution architecture, product and vendor selection, contract negotiation, and implementation consulting support.
45% greater success rate on technology efforts when you start by understanding your Customer Journey and then defining a Digital Roadmap.
3DI™ – Start with our unique 3-step approach to a successful Digital Initiative.
Digital Business Roadmap (DBR™) – our service combines business objectives with a digital strategy in an easily consumable format ready for execution.
The Customer Experience Journey Map – every digital strategy must be customer-centric. Customers determine your value. This process ensures a thorough understanding of your customers and ensures that it aligns with your Digital Business Roadmap.
Digital Solution Journey Guide – is a comprehensive guidebook or “playbook” to a successful digital business strategy implementation.
Using 3DI as the starting point, we offer these supporting services –
- CRM planning
- Data platform development, integration, and monetization
- Data Analytics Business Applications
- Digital Marketing and Sales integration
- AI and Machine Learning adoption
- Applied Analytics for Sales and Marketing performance
- Customer Engagement Solutions
- Patient Engagement
Digital Strategy Development
Is it time to stand back and take a fresh look from a customer perspective? Performing a Customer Experience Journey Map and aligning that with a digital assessment allows you to optimize your current solutions, retire ones that are underperforming, and implement more effective and up-to-date digital architecture to ultimately enhance your overall customer experience.
Customer Engagement Enhancement – Having a complete view of your customer’s experience and how they engage with your company. This is critical when implementing tools like CRM applications.
- Public Speaking
- Workshops and Seminars
- Vendor selection
- Digital Maturity Assessment
- EA Blueprinting and Process Mapping
- Data Activation